Highland Store GRS Ltd. are dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] highlandstore [dot] com.
Our Contact details: Highland Store GRS Ltd. 66 Great Russell Street London WC1B3BN United Kingdom Phone: (0) 20 7405 5123 or 44 (0) 20 7404 7703 Email: sales [at] highlandstore [dot] com
Tax free shopping - for US and all non-EU countries. Tax will be deducted at the checkout.
Making A Purchase
Making a purchase is easy. Just browse our catalogue, and click onto any items that you may wish to buy and put them into the shopping basket. After you have finished your selection, click onto "checkout" and you will be asked for a few details that are needed to be able to process your order.
We accept credit card payments. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Visa Electron, Mastercard, JCB, Maestro and Switch cards. We do not charge for any item until it is ready to ship. Backordered items are also not charged until they are shipped. You may send your credit card information via secure SSL connection over the Internet or via phone.
Expected transit times:
Airmail via Royal Mail: Europe: 5-7 working days
USA and Canada: 7-10 working days
Rest of World: 7-10 days or more
UPS: USA and Canada: up to 5 working days Europe: 2-5 working days
UK only: First class: 1-2 working days
UPS/Royal Mail Special Delivery: Normally next working day
We will normally send your order to you in 1-3 business days.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
Our site is secured by SSL (Secure Socket Layer) using 128 bit encryption. You will enter your credit card number in secure environment- your browser will display golden padlock sign and the website adress prefix will change to "https://".
If you need to reach us, please email us at sales [at] highlandstore [dot] com, alternatively, you can call on (0) 20 7405 5123 or 44 (0) 20 7404 7703 (International +44 (0) 20 7405 5123 / +44 44 (0) 20 7404 7703) or write to us at 66 Great Russell Street London WC1B3BN United Kingdom
Highland Store GRS Ltd. do not disclose buyers' information to third parties. Cookies are used on this shopping site to: - keep track of the contents of your shopping cart once you have selected an item, - store delivery addresses if the address book is used - store your details if you select the 'Remember Me' Option.
Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes
We do not send random marketing emails to personal email addresses (spam). We conform with the requirements of the Data Protection Act, 1998.
Returns Policy From the date of shipment, you have 30 days to evaluate your purchase. Provided it has not been damaged, used or worn (other than to try on for size) and no labels have been removed, you may return it in its original, undamaged packaging for a full refund or exchange. We will refund shipping charges only if the goods are in some way faulty. Above applies to all goods except those made-to-order which will be refunded or exchanged only if defective. This does not affect your legal rights.
If you wish to return an item, please contact us to make arrangements before returning it.